Non-Cancellation of Online Services

Due to the instant delivery and digital nature of StarPe’s products and services—including wallet top-ups, utility payments, and online financial services—all purchases are final and cannot be cancelled or reversed once initiated. As soon as a transaction is processed or delivery begins, it cannot be stopped, ensuring protection against fraudulent claims or misuse.

Refunds for Duplicate or Failed Transactions

StarPe Financial Services will process a refund only in the following cases:

• Duplicate Payments: If you accidentally make a duplicate payment for the same order or service, StarPe will refund the extra amount received.
• Banking Errors: If your payment fails yet funds are debited from your account due to a technical error, and StarPe receives the funds in error, a refund will be issued.

Refund Request Process

• Timeline: Refund requests must be submitted within 2 business days from the original payment date.
• How to Request: Contact StarPe Customer Support via the app or official website, providing payment details and transaction ID.
• Termination of Service: Submitting a refund request will immediately terminate your access to the affected product or service. Any further use after submitting a refund request will be deemed misuse, and your refund claim may be cancelled.
• No Further Liability: Once a refund is processed, StarPe’s responsibility and service obligations for that transaction end.

Sole Remedy

In case of payment or processing errors, including but not limited to calculation discrepancies, technical failures, delayed services, or unsuccessful product delivery, your sole and exclusive remedy is a refund of the paid fee. StarPe is not responsible for additional damages, indirect losses, or third-party claims.

For Refund Queries

StarPe Financial Services Pvt. Ltd.
Email: support@starpe.in